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Legal and Regulatory

Pardoes Solicitors LLP is a Limited Liability Partnership registered in England and Wales under registered number OC382819, with our registered address at West Quay House, Northgate, Bridgwater, Somerset, TA6 3EU.  A list of members is available for inspection at the registered address.

We are regulated by the Solicitors Regulation Authority (“SRA”) under number 598044.  We are subject to the Solicitors’ Code of Conduct 2011 (available at:
http://www.sra.org.uk/solicitors/handbook/code/content.page).

When “we”, “us”, “Firm” and “Pardoes” are used they mean Pardoes Solicitors LLP and when “you” and “client” are used they mean our client.

A. Client Monies

Pardoes will accept and hold client monies only to the extent necessary to undertake professional services for you or to hold money on account of anticipated costs and expenses, including our own.

All client monies held by us will be deposited in our general client account or in an individual designated client account with our bankers.  All monies are held and the accounts operated in strict accordance with the SRA Accounts Rules 2011

Unless we have agreed to hold monies for anticipated disbursements, any monies held by us on your behalf will be applied to pay our bills and incurred disbursements.  To comply with rule 17.3 of the SRA Accounts Rules 2011, such monies will be transferred to the Pardoes  office account in settlement of bills within 14 days of their receipt or where held  on account within 14 days of the date of the invoice.

B. Interest on Client Monies

Where we hold monies in our client account interest will be paid from the date when cleared funds are received by us until the date of issue of any payment to discharge that interest, the rate will be calculated by reference to the rate of interest for the client account in which the monies were held.  No interest is payable if the amount of interest calculated on the balance held is £20 or less. All client monies held in a separate designated account will receive the full amounts of interest credited by the bank.

C. Insurance

In accordance with the disclosure requirements of the Provision of Services Regulations 2009, our professional indemnity insurer is Allianz Global Corporate & Specialty AG (Policy number VH011207S499)  of Allianz House, 60 Gracechurch Street, London, EC3V 0HR.

D. Financial Services

We act as legal advisers; it is not part of our role to give advice on the merits of investment transactions.  We are authorised and regulated by the Solicitors' Regulation Authority, in certain circumstances to offer a limited range of investment services to clients if they are an incidental part of the professional services we have been engaged to provide.

We are not authorised by the Financial Conduct Authority (FCA) or the Prudential Regulation Authority of England. However, we are included on the register maintained by the FCA so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by Solicitors' Regulation Authority. The register can be accessed via the FCA website www.fca.org.uk

Any investment decision is for our clients to make and no communication by us should be treated as an invitation or inducement to our clients to engage in investment activity.  If while we are acting for you we consider you need advice on investments we may refer you to an authorised person to provide the necessary advice.

If we receive commission from a third party in connection with your matter, for example for introducing you to an insurer with whom you take out a policy, we will pay you or credit to you that commission. We will ask you to repay that commission if whoever paid it to us becomes entitled to have it returned.

E. If you agree to instruct us Off-Premises

If you are an individual acting for purposes which are outside your business and we conclude an agreement to act for you outside our office The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to our agreement with you. That means that you have the right to cancel our engagement without charge at any time within 14 days of your agreeing to instruct us. If you wish to do so you must inform the fee earner assigned to your matter of your decision to cancel in writing by post or email or using the Cancellation Notice provided.

If you would like us to commence work on your file within the 14 days of your agreeing to instruct us, please sign the Acceptance Form which will have been provided to you and send it to us.  When we are in receipt of a signed Acceptance Form and we have started work on your file, you may be charged if you then cancel your instructions.
 

F. Complaints

Pardoes is committed to providing high quality legal advice and client care. In the event that you should have a problem with or query about the way in which your matter is being handled or you feel that our services can be improved, we would ask you to inform us at your earliest convenience.

If you are unhappy with any aspect of our service (including a bill), you should raise your concerns with the fee earner who has  conduct of your matter.  If your concerns are not resolved to your satisfaction, they will be dealt with in accordance with our complaints handling procedure (a copy of which is available on request).

If you are still unhappy we can seek to resolve your concerns by utilising the Complaints Conciliation Service provided by the Devon and Somerset Law Society (www.dasls.com). 

You have the right to refer the matter to the Legal Ombudsman (“LeO”) who can be contacted at P.O.Box 6806, Wolverhampton WV1 9WJ; or enquiries@legalombudsman.org.uk

Telephone number: 0300 555 0333.  Website: www.legalombudsman.org.uk.

You should normally refer your complaint to LeO within six months of receiving a final response from us and within six years from the date of the act or omission that gave rise to your complaint or within 3 years from when you ought reasonably have known there was cause for complaint. This service is open to all members of the public, certain small businesses, charities, clubs, societies, associations and trusts.

The Solicitors Regulation Authority is the professional regulator of Pardoes Solicitors LLP and handles complaints relating to professional misconduct.

Consumer online dispute resolution


If you are a client with whom we have made contact by electronic means, you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. Should you wish to do so, that service can be found at http://ec.europa.eu/odr. Our email address for this purpose is enquiries@pardoes.co.uk
 

G. Equality and Diversity

The firm is committed to promoting equality and diversity in all of its dealings with you, third parties and employees. A copy of our equality and diversity policy is available from our HR Manager.

The firm is made up of both male and female personnel of varying ages and ethnic backgrounds.  The social economic background of our personnel is also varied with personnel having attended a variety of educational establishments with various levels of education including university training.

We are seriously committed to Diversity and Equality through servicing our diverse clients and employing people regardless of background.

H. Value Added Tax

Our VAT number is 165 884660.