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Consumer Rights

Having consumer rights is one thing, enforcing them is another.

Do I have to accept a repair or can I reject the goods and get a refund?

A straightforward question with no straightforward answer.   Like a lot of things the answer is, “it depends" on:

  • The price
  • Whether or not the goods were new or second-hand and if second-hand how old?
  • Were the goods made to order with specific requirements?
  • How have the goods been used?
  • When did the fault arise, and how significant is it, for example does it affect your safety?

These are all questions that have to be asked and answered before we can attempt to answer whether or not you should accept a repair or get your money back.

Involving our Consumer Disputes team at an early stage can help ensure that you do not inadvertently prejudice your rights, for example accepting a repair when you are entitled and want your money back.

In some cases where the goods have been purchased on a credit card or under a Credit Agreement we can bring pressure to bear on the supplier to meet their obligations through the credit supplier.

When a satisfactory outcome cannot be reached, our Consumer Disputes team can robustly pursue your matter through the Courts or take your claim to the appropriate Ombudsman.

Litigation Funding. Click here to view a list of the funding options available. 

If you have a consumer rights dispute and would like to find out more about how we can help, call us free on 0800 862 0442 or contact our team direct on 01278 454431. Alternatively, complete our online enquiry form and we'll call you back as soon as possible. 

Ask Us a Question

Call us free on 0800 862 0442 to speak to one of our friendly advisors, or complete the form below and we will email you back as soon as possible.

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